Outpatient Clinic Program Director – New Haven

General Statement of Duties

Outpatient Clinic Program Directors are responsible for the clinical effectiveness and operational efficiency of the day-to-day operation of one or more of MCCA’s outpatient clinics. The position provides clinical supervision and administrative oversight to the staff of the clinic and works to achieve and maintain a safe, healthy and productive work place that is compliant with all regulatory, contractual and accrediting standards. The Clinic Director also works in harmony with senior managers to prepare and achieve a balanced budget and advance MCCA’s mission, vision and values.


Major Responsibilities

  1. Select, train and supervise all assigned staff including clinical, as well as administrative supervision
  2. Oversees and signs off on treatment plans and clinical documentation in collaboration with MCCA’s Chief Medical Officer
  3. Plans and organizes the work and client flow and strives to match service with client need
  4. Schedules staff and groups, ensuring adequate coverage during staff absences, etc.
  5. Assures compliance with all accreditation, contractual and regulatory standards
  6. Collaborates with CFO to establish and maintain annual budget
  7. Maintains accountability of time and attendance of assigned staff
  8. Collaborates with referral sources, payers, contractors and community partners
  9. Collaborates with senior managers to craft and communicate a shared vision of common values, priorities and future plans
  10. Maintains a pleasant, clean and safe environment
  11. Develops, in partnership with MCCA’s COO and CCO, date reporting and analytics to measure and evaluate performance standards for both staff and client outcomes
  12. Leads staff so as to achieve a high degree of client satisfaction
  13. Leads staff to enhance skills and credentials
  14. Troubleshoots and solves clinic problems
  15. Evaluates staff performance on an ongoing basis and provides feedback in a timely fashion and provides an annual performance appraisal that challenges staff to strive for excellence
  16. Seeks, receives and acts on client feedback as appropriate
  17. Continually monitors caseload to discharge unserved clients in a timely fashion

Performance Measures/Evaluation Criteria

  1. Program utilization
  2. Treatment outcomes
  3. Client and customer satisfaction
  4. Revenue generation
  5. Cost containment
  6. Satisfactory reviews by regulators, CARF and contractors
  7. Quality staff retention
  8. Timely performance appraisals
  9. Staff conformance to documentation standards
  10. Quality and timeliness of treatment plans
  11. Staff morale

Supervision Received

This position reports to MCCA’s Chief Clinical Officer.

Supervision Exercised

This position supervises counselors and other staff assigned to the designated clinic.

Minimum Qualifications

Education, Training and Credentials:

Master’s degree in social work, psychology, counseling or related field

State of Connecticut Department of Public Health licensure – (LCSW, LPC, LMFT or LADC)

Five Years of Management experience with budgetary responsibilities.

Interested qualified candidates should submit letter of intent and resume to Human Resources at 203-748-2604.
In your subject line, please reference Job #FT-Director New Haven
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Please do not telephone or contact directly, only resumes submitted by fax or email will be considered.

MCCA is an equal opportunity employer.